Refund & Cancellation Policy

Effective Date: 1st February 2025 | Version 1.0

This policy explains when unused CALLSATHI AI credits can be refunded and how to stop using the service. It forms part of our Terms & Conditions.

1Refund Eligibility

Eligible for a refund

  • • Unused credits and unused messaging credits, requested within 30 days of the top-up they came from
  • • Duplicate charges or a billing error on our side
  • • Service was not delivered due to a fault on our side

Not eligible

  • • Credits already used on talk-time or a phone number rental
  • • A month of AI chat (Voice + Chat or Chat only) already taken from credits, including when you change package part-way
  • • Messaging credits already spent on WhatsApp campaign messages or on chat messages beyond your monthly allowance
  • • Requests more than 30 days after the top-up
  • • Bonus credits added by our team, including any earlier welcome credit
  • • Accounts suspended for breach of our Terms

Unused credits and unused messaging credits can be refunded on request within 30 days of purchase; credits already used are not refundable.

2How to Request a Refund

  1. Email billing@callsathi.com from the address registered on your account.
  2. Include your business name, registered phone number and the payment reference or invoice number.
  3. Tell us briefly why you are requesting the refund — it helps us fix the underlying issue.

We acknowledge every request within 2 business days.

3Processing & Timelines

Approval

Reviewed and decided within 7 business days of your request.

Credit back

Approved refunds are returned to the original payment method within 7–10 business days. Your bank may take a few days more to show it.

Refunds are issued in the currency of the original payment. Any bank or gateway charges levied on the original transaction are deducted where applicable.

4Stopping the Service

  • • There is no contract to cancel: credits are prepaid, with no lock-in and no cancellation fee. On Voice only, calls are charged per minute only while you use them, and stop when you stop topping up.
  • • AI chat (₹4,999/month, covering up to 60,000 messages a month, then ₹450 per further 1,000 from messaging credits) is the monthly fee of the Voice + Chat and Chat only packages and the one recurring charge: it is taken from your credits each month, on the date it started, until you switch it off in Billing by moving to Voice only. Stopping top-ups does not stop it while credits remain. Once switched off, it keeps answering to the end of the month already paid, and that month is not refunded.
  • • Messaging credits are a separate prepaid balance, used only for WhatsApp campaigns and chat messages beyond your monthly allowance; nothing is taken from them unless you send a campaign or go past your allowance. Messages a cancelled campaign never sent go back to your messaging credits.
  • • To close your account or release your phone number, email billing@callsathi.com. The ₹499 monthly number rental stops once the number is released.
  • • Unused credits and unused messaging credits can be refunded as set out in section 1 above.
  • • A monthly plan already paid for before the move to credits runs to the end of its period; part-used periods are not refunded.
  • • You may export your data before the period ends; see our Privacy Policy for retention and deletion.

5Contact Us

Billing & refunds: billing@callsathi.com

General support: support@callsathi.com

We reply to every refund request. If you are unhappy with the outcome, reply to the same thread and it will be escalated for a second review.