Refund & Cancellation Policy

Effective Date: 1st February 2025 | Version 1.0

This policy explains when a CALLSATHI AI subscription can be cancelled and when a refund is available. It forms part of our Terms & Conditions.

1Refund Eligibility

Eligible for a refund

  • • Requested within 7 days of your first subscription payment
  • • Fewer than 50 AI minutes used on the account
  • • Duplicate charges or a billing error on our side
  • • Service was not delivered due to a fault on our side

Not eligible

  • • More than 7 days after the payment
  • • More than 50 AI minutes already used
  • • Renewals of an existing subscription
  • • Add-on minute top-up packs, once used
  • • Accounts suspended for breach of our Terms

2How to Request a Refund

  1. Email billing@callsathi.com from the address registered on your account.
  2. Include your business name, registered phone number and the payment reference or invoice number.
  3. Tell us briefly why you are requesting the refund — it helps us fix the underlying issue.

We acknowledge every request within 2 business days.

3Processing & Timelines

Approval

Reviewed and decided within 7 business days of your request.

Credit back

Approved refunds are returned to the original payment methodwithin 7–10 business days. Your bank may take a few days more to show it.

Refunds are issued in the currency of the original payment. Any bank or gateway charges levied on the original transaction are deducted where applicable.

4Cancelling Your Subscription

  • • You can cancel at any time from Dashboard → Billing, or by emailing billing@callsathi.com.
  • • Cancellation stops the next renewal. There is no lock-in and no cancellation fee.
  • • Your service stays active until the end of the period you have already paid for.
  • • Part-used billing periods are not refunded, except where section 1 above applies.
  • • You may export your data before the period ends; see our Privacy Policy for retention and deletion.

5Contact Us

Billing & refunds: billing@callsathi.com

General support: support@callsathi.com

We reply to every refund request. If you are unhappy with the outcome, reply to the same thread and it will be escalated for a second review.