Effective Date: 1st February 2025 | Version 1.0
⚠️ Important: Please read these Terms and Conditions carefully before using our Service. By accessing or using CALLSATHI AI, you agree to be bound by these Terms.
CALLSATHI AI platform and all related services
Any business entity using the Service
AI-powered voice assistant on our platform
Prepaid balance in your wallet; 1 credit = ₹1
Live AI time on a voice call, billed per minute — each started minute counts as a full minute
Telecom Regulatory Authority of India
You choose a package: Voice + Chat (your AI answers calls and WhatsApp, Instagram and website chats), Voice only (calls) or Chat only (chats, no AI calls). Packages with voice are charged per minute at the voice quality you choose; packages with AI chat pay its monthly fee.
| Service | Price (INR) | How it is charged |
|---|---|---|
| Standard AI voice (Voice + Chat, Voice only) | ₹4.5 per minute | Per started minute of live AI talk-time, inbound and outbound |
| Premium AI voice (Voice + Chat, Voice only) | ₹10 per minute | Per started minute of live AI talk-time, inbound and outbound |
| Phone number rental (packages with voice) | ₹499 per month | Deducted monthly from your credits |
| AI chat — Voice + Chat and Chat only (WhatsApp, Instagram, web) | ₹4,999 per month | From your credits: the first month prorated, then on the 1st of each month |
| Enterprise / high volume | Custom rates | Agreed in writing |
Current rates are always shown on our Pricing page. A monthly plan already paid for runs to the end of its period and then moves to credits automatically. Meta's own WhatsApp charges, if any, are billed by Meta directly to your business.
⏱️ You pay for minutes of talk-time, billed per minute from your credits
There is no length limit on a conversation. Unusual usage — such as a line held open with no one speaking — may be reviewed, to protect your credits.
Prohibited Usage:
9 AM - 9 PM
Calling Hours Only
DND Respected
NCPR Registry Checked
Consent Required
For Promotional Calls
When using the Google Contact Sync feature, our use and transfer of information received from Google APIs will strictly adhere to the Google API Services User Data Policy, including its Limited Use requirements.
Full details in our Privacy Policy
99.5% Uptime Guarantee
| Uptime Level | Service Credit |
|---|---|
| 99.0% - 99.5% | 10% credit |
| 95.0% - 99.0% | 25% credit |
| Below 95.0% | 50% credit |
Unused credits can be refunded on request within 30 days of purchase; credits already used are not refundable.
Refund requests: billing@callsathi.com | Processed in 7-10 business days | Full policy: Refund Policy
Maximum Liability: Limited to fees paid in the preceding 3 months.
Exclusions: We are not liable for indirect, incidental, or consequential damages including loss of profits, data loss, or business interruption.
AI Limitations: AI may occasionally produce inaccurate responses. Users are responsible for decisions made based on AI output.
Running out of credits never ends your account: at ₹0 the AI pauses until you top up.
These terms are governed by the laws of India.
Disputes first resolved through negotiation (30 days), then binding arbitration under the Arbitration and Conciliation Act, 1996.
Courts of Hyderabad, Telangana have exclusive jurisdiction.
Aadhya Innovations Group (OPC) Private Limited
Legal: legal@callsathi.com
Billing: billing@callsathi.com
Support: support@callsathi.com
Registered Office: Hyderabad, Telangana, India
By using CALLSATHI AI, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.